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Frequently Asked Questions

    If you are a Council or Housing Association tenant and have reported any of the ongoing disrepair issues mentioned above to your landlord, you are likely eligible to claim compensation.

    We only handle cases concerning Council or Housing Association tenants, not private landlords.

    There are laws protecting tenants of Council and Housing Association from eviction due to filing a compensation claim against their landlord.

    There are laws protecting tenants of Council and Housing Association from eviction due to filing a compensation claim against their landlord.

    All the claims we handle are on a no win, no fee basis, so there is no need for any upfront payment.

    We will ensure your landlord starts repairs within weeks of our initial contact. However, some cases may take longer. You can be confident that we will not cause any delays, as we will make every effort to make your landlord to take action.

    Your compensation is determined by the duration of property disrepair, the number of affected individuals, the severity of the disrepair, any damage to belongings caused by the disrepair, and any resulting illnesses.

    Yes! It is crucial to honour your rent obligations entirely. Failing to do so empowers your landlord to file a counterclaim for violating the terms of your tenancy agreement.

    No, you must currently reside in the property.